Option change assistance down the drain

Absolutely flabbergasted at discovery' s service! Called in in order to assist my dad with option change. We have been trying to get discovery to assist but to no avail! On Friday I facebook messaged them for them to call my dad to do the option change but nobody could help! They said that they were going to call but never did- probably because they were out partying as Discovery consultants never seem to call clients back! Today I called in and a consultant- Sakhele was trying to be nice in a very rude way- yes Sakhele you cannot talk over clients especially when Discovery does have a social media platform but you're just not aware of it. Needless to say- my dad missed the deadline. ***********, useless and arrogant consultants work for discovery and then have some nerve to show off incompetence! I would advise all clients to try looking for better medical schemes. As a member of momentum health I am proud to say I have never been treated like this! Just because everyone hears of discovery does not mean that everyone should join this medical aid. If this is the way clients are treated (and I am not even a client, but acting on behalf to assist my dad), the I'd hate to think of all those sick people trying to get assistance from the call center when they have to claim. Discovery health- you disgust many people!