Open letter to Discovery Health:

Open letter to Discovery Health:

I would just like to express my dissatisfaction with Discovery’s service thus far. I joined as a member with an Essential Smart membership on 1 July 2019, and I have had problems with Discovery since then.

From the onset, I was charged an extra month for my first month of membership, despite having received an email that I would only start on 1 July. It was a mission to get that money back from you, with you stating that I either had to go sit at the bank and reverse the payment, or wait a week to get that money back from you because Discovery had to recoup their funds. None of this was a big deal at the time but I did think it was rather cheeky that I had to go through all this effort to fix your mistake.

The bigger problem has occurred since I have tried to claim for a benefit which I pay for every month.

I submitted a PMB form for see a psychologist about 2 weeks ago, I have had no feedback on it unless I follow up. So today I spoke to Rosanna, who informed me that my membership would be cancelled because I supposedly **** on my application form, which she informed me, is **********. After a very accusatory discussion, I directed her back to my application form where, of course, all the information was there and was correct. She said she will resubmit my form, which by the looks of Discovery’s service, will take another 2 weeks to be processed. I have been paying R1280 per month for your service, along with having spent R3000 at a psychologist which should be covered by your scheme. Not only is this becoming stressful and expensive for me, but it actually is infuriating and humiliating to be accused of such things by someone who simply has not done their job or their homework properly. All she had to do was read the application form before she makes such outrageous claims.

It seems to me that Discovery will take any opportunity to take my money, but also find any excuse not to cover me for my claims. I wonder how many other people have taken this lying down.

If this claim is not covered and if I have to continually fight with discovery for services I am paying for, then I will be terminating my membership. I hope to hear from you soon, and I look forward to this issue being resolved.