KP
Katlego P

1 reviews | Active since Mar 2015

25 May 2016, 14:43

ONLY R1000 medical cover given to newborn baby

<p>Added my newborn daughter to my new Discovery Health medical aid policy, pushing my monthly premium to well over R3k a month. Per my understanding, she was supposed to get a prorated day-to-day expense pool of R7000. According to Discovery, the prorated amount which was given to my daughter was only R1100. This is supposed to be covering her day-to-day expenses for the next 10 months!! That's R100 a month!!! So now we will be forced to move into the above threshold pool as the hospital expenses came in and they were not pretty.</p> <p> </p> <p>Very disappointed with Disovery. Never would have thought that "The best medical aid in South Africa" would be less effective than CAMAF whom I was with last.</p>

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Replies (2)
Discovery Health
Discovery Health's reply26 May 2016, 15:49
Official

Hi Tardisan

Congratulations on the birth of your baby and we're sorry to hear of your dissapointment with the benefits allocated to you. We have referred your concerns to the appropriate team who will be in contact to provide you with assistance.

Regards

Discovery Health Services

Discovery Health
Discovery Health's reply30 May 2016, 10:54
Official

Hi Tardisan

Thank you for speaking to us.

We've confirmed that you have been contacted and provided with clarity on the allocation and calculation of your benefits. We trust that our discussion with you has provided you with a better understanding of your benefits.

Please do not hesitate to contact us should you have any further concerns.

Regards
Discovery Health Services