jJ
josetxr J

1 reviews | Active since Aug 2016

01 Aug 2016, 10:42

Only allowed 1,asthmatic pump for 3 people on a benificerys list!!!

<p>So my daughter comes to visit from Durban she starts battling to breath due to the change in Air from Durban to Cape Town.</p> <p> </p> <p>I got to clicks pharmacy asking for a athma pump as she had asthma when she was a bit younger. I however suffer from asthma from time to time lately quite often went to clicks about 4 days ago getting a new pump as the old one ran out. </p> <p> </p> <p>I get to clicks using my medical aid card which myself and my 2 daughters are on where I pay over 3500 per month on the coastal saver were told sorry you cannot get 1 until the 15th of August it was somewhere around 14-16 but never the less ... I asked why is this they say it's the medical aid saying no. I said it's for my daughter she is on the medical aid but still sorry they won't authorize it ... This is madness i have been paying over 3500 for over 2 years. That's over R84 000 !!!!!! I have over R 13,000 in my savings and you won't give me a R40 pump. </p> <p> </p> <p>This is the most ridiculous money making scheme I have ever come across. All of my friends have warned me about you guys and they have moved to other medical aids and now I am doing the same. Like what if i was at work at my daughter has an attack or if she was out and my pump and I had an attack???!!!!! </p> <p> </p> <p>The R40 is not the dispute but are you guys kidding me 1 person for a R40 pump is only allows when then are 3 benificerys.</p> <p> </p> <p>How do i go by closing my account. I have paid you guys on time every month never ever being late once and way before montj end.</p> <p> </p> <p>I am raging with disbelief with your service.</p> <p> </p> <p>Looking forward to a reply now and not later !!!!</p> <p> </p> <p>Regards,</p> <p>Angry Client</p>

0
Replies (3)
Discovery Health
Discovery Health's reply01 Aug 2016, 11:31
Official

Good day jose-teixeira

Thank you for your comment. We’re investigating your query and we’ll contact you shortly.

Regards
Discovery Health Servicing Team

jJ
josetxr J's update01 Aug 2016, 12:15
Reviewer Update

Thank you for your quick call back.

I understand that this was the pharmacists mistake on there behalf.

Indo apologize for me blowing of my steam to you guys.

All been sorted out now.

Thanks a lot

Discovery Health
Discovery Health's reply01 Aug 2016, 12:21
Official

Good day jose-teixeira

We can confirm that we have resolved this matter. Please check your email for more information.

Regards
Nirvana Ayair