Ongoing Unresolved Issue With My Pregnancy Benefit – Extremely Disappointed

I am extremely unhappy with the service I have received from Discovery Health regarding my “My Pregnancy” benefit.

I first raised this issue on 27 January 2026 and it remains unresolved. I initially activated the benefit in September 2025. Sadly, I experienced a miscarriage and deactivated the programme. In January 2026, I reactivated it as I am currently pregnant again.

Since reactivation, I have not been allocated the full 8 pregnancy visits that form part of the benefit. I have spoken to approximately three different agents, none of whom were able to assist or resolve the issue. I then escalated the matter to a manager, who advised that she logged a ticket and would revert within 48 hours. When she eventually contacted me, I was informed that the issue was still not resolved.

I find it extremely concerning that even at management level, there is no clarity or resolution on what should be a straightforward benefit allocation. This is pregnancy-related care — it is time-sensitive and not something that should be dragged out for weeks.

The lack of urgency, accountability, and effective problem-solving is deeply disappointing. I expect this matter to be resolved urgently and would appreciate clear communication and a proper explanation.