Ongoing problems with AUTHORISED Medication

Medication was authorised from 01.05.2015 to 01.05.2016, Meds are due at the 1st week in a new month, we have trouble every single month and only a certain portion is authorised when we have the paper work for the full medication, this is ********, we have to go back n forth every month, which i do not have to do!!! The pharmacy is also getting the run around! Month after month the same documents are faxed to the PMB Department, somebody needs to catch a wake up and do their dam job! It s sickening to receive this service when we contribute so much per month towards our premiums<br> <br> I would appreciate if somebody from Discovery call me to resolve this matter once and for all<br> <br> Discovery please get your act together, this is not my first bad experience with you, and it definitely doesn't seem to be my last at the way you carry yourself out!!!