Ongoing Issues - Really Pathetic

<p>My wife joined the KeyCare Plus Discovery Medical Scheme in December. After waiting 3weeks for her application to be approved it was finally sorted out only once we used platforms like this website. We received apology e-mails / letters from your executive office and we were under the impression that all was well. I called your call centre last week and spoke to a fantastic person by the name of Gizelle (excuse my spelling). She was extremely helpful. She explained the issue we had with an admission the night before and assured us that all was well. She even organised for our membership card to be delivered to our door (yes, we waited over 3months for a card - we made about 5 requests for one). Discovery needs more people like her. We were denied admission in an emergency situation as the request needed to be forwarded to the faurensic department for authorization. Upon speaking to Gizelle she explained why it occurred and we were assured that if the need for admission occured again, that there would be no issues. Yesterday, we did our pre-authorization for our pregnancy delivery date. We were contacted by Crompton Hospital this morning informing us that Discovery has declined our pre-authorization. I am deeply concerned by this. If my wife and kids are faced with a situation whereby they need to be admitted, I need to be re-assured that they will be admitted and treated. This is absolutely unacceptable and appauling. We pay premiums each month for peace of mind and all we are receiving is doubt and confusion. Please can I receive some decent feedback. </p>