Ongoing Issue with Updating Personal Details and Accessing Discovery App

Complaint: Ongoing Issue with Updating Personal Details and Accessing Discovery App

I am logging this complaint regarding an unresolved issue with Discovery. On Tuesday, 3rd June, I submitted a complaint on hellopeter as I was not being assisted as promised in updating my personal details and DDID so that I could regain access to the Discovery app.

Following my complaint, a Discovery consultant contacted me and assured me that I would be assisted in updating my details, pending verification by the ***** and OTP departments. I completed the verification, and was told that the consultant would call me back to manually update my details.

To date—four days later—I have not received any follow-up call or assistance. I am still unable to access the app.

Today, I followed up by calling Discovery again, only to be informed that I cannot be helped until Monday, as the relevant web support department is unavailable. This delay now means that I have been trying to resolve this matter for almost three weeks without success.

This ongoing issue is affecting my ability to access my medical aid and Vitality information, and I urgently require resolution.