Ongoing issue with unpaid rewards and lack of communication

Following my previous complaint, I was contacted by Discovery and advised that the issue with my missing rewards and Personal Health Fund allocations was due to a problem on their app, and that it would be resolved by the relevant department.

However, from 02 April 2026 up to today (16 April 2026), absolutely nothing has been resolved.

I have:

Still not received any outstanding rewards Still not received my Personal Health Fund allocation Still not received any feedback or updates whatsoever This clearly shows that the initial response was nothing more than a delay tactic, with no real intention of resolving the issue. At this point, it feels like it does not matter how much you complain, or through which channels—you can expect no meaningful assistance, no accountability, and no resolution. It is unacceptable that Discovery continues to promote these rewards and benefits, yet fails to: Deliver on them Fix known system issues Communicate with affected clients Clients are simply left waiting indefinitely, with no transparency and no support. I expect this matter to be escalated urgently, with: Immediate allocation of all outstanding rewards and funds Clear feedback on what went wrong A confirmed resolution timeline Until then, this experience reflects extremely poorly on Discovery’s service and reliability.