Ongoing issue STILL NOT RESOLVED

I called the call centre on the 1st of Dec to inquire as to available PMB sessions for one of my service providers to which I was told there was 1 appointment left that would be paid from my chronic benefits. After my appointment on the 14th of Dec however, it was not paid. I have subsequently spoken to FOUR different consultants since then, all saying that they would call me back & then they don't. The appointment was then paid from my savings account & upon querying that I was told the payment would be reversed & the funds put back into my savings. I've tried calling FIVE TIMES this morning only to be disconnected each time!!!!! I pay over R2000 for my medical aid each month & don't feel that the service I'm receiving reflects that. I would like someone in management to contact me & this issue to be resolved THIS WEEK!!!