Ongoing inexcusable and terrible service from Discovery Vitality with NO FEEDBACK!

I am absolutely shocked by the lack of customer service displayed by Discovery health given the high premiums that I pay to be a customer at Discovery health. Every time I have a query (which is often due to ongoing errors on my account) I end up phoning the call center on numerous occasions having to re-explain my situation despite numerous reference numbers provided.

I currently have a case ongoing with Discovery Vitality Rewards for more than 3 months and still do not have feedback despite calling the call center on numerous occasions. They keep telling me they will call back but have never returned my call with feedback, not even after promising that they would call me back on the same day. It is completely unacceptable and happens to me every time I have a customer query at Discovery!!!! I have proved with call recordings that the error is on the part of Discovery but apparently the manager is off sick and I have to wait for feedback. I have been waiting for more than 3 months now!!!!

My reference numbers as follows: Reference Number: ********** 370 Reference Number: ********** 544 Reference Number: ********** 656 Reference Number: ********** 223

In addition I have not received all of my Discovery Vitality rewards due to me as they appear on the system at Discovery but not on my phone application. I have deleted and reinstalled the app more than 5 times now and it is still not working and still no feedback despite following up on reference number ********** 430 without any outcome or way forward from Discovery.

I am desperate for feedback and cannot accept such poor service from Discovery Health which is supposed to be a top class service provider.