1 reviews | Active since Apr 2017

12 Apr 2017, 07:44

ONCOLOGY - DISCOVERY

<p>Let see after a week and phone calls 2 times a day, and call centre promise a manager will phone you. There is still nou authorisation number. In the mean time in a month time the person cannot use his hand any more have pain and can't sleep and discovery is saying this is coming to a panel and do not have a turnaournd time as they can take there time?????? WOW THIS IS A GREAT MEDICAL AID IF YOU NEED IT MORE THAN SMALL PROCEDURES THEY DO TAKE THERE TIME IN DISCUSSING CASES. And they even do not think about person. I suppose we can take the case to Carte Blanch for an investigation regarding this issue. MONEY THEY BLACK LIST YOU QUICKLY AND STOP YOUR MEDICAL BUT ONCE THEY NEED TO GIVE PERMISSION IT IS THE IMPOSSIBLE! THINK TWICE BEFORE USING THE MEDICAL AID.</p>

0
Replies (1)
Discovery Health
Discovery Health's reply12 Apr 2017, 09:09
Official

Dear lorinda-snyman

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team