Once again - need to complain on multiple platforms to get a response.

Here we go again having to log multiple complaints on multiple platforms to get a response from Discovery.

I submitted a claim via your website last week Monday - *** - it wasn't paid - and no feedback given. (please note, it's not possible to submit a claim without attachment)

I then sent a message on your social media who said they'd revert back - they claimed no attachment was on the above claim - and I must resubmit by email - ***. After initially saying nothing was attached, your social media team send everything was in order, and the same has been settled. That was Friday.

Today is Tuesday, all that has happened is you've reduced my MSA - nothing has been refunded to me.

Yesterday morning I sent your social media team a message saying I wasn't paid - ignored.

Why does Discovery make everything so difficult?