DS
Dandy S

1 reviews | Active since Mar 2009

17 Jul 2018, 12:36

Once again disillusioned. Forcing us to change doctors

Our GP Practice that we have been going to for around 12 years, is suddenly no longer on the extended benefit list. Was last year. So now Discovery will not pay and if we dont like it, we have to find another GP. So much for the years of good service from the GP and the history they have of us. I am just getting more and more disillusioned with Discovery by the week. Every excuse under the sun not to pay.

0
Replies (4)
Discovery Health
Discovery Health's reply17 Jul 2018, 12:46
Official

Dear please

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply19 Jul 2018, 10:36
Official

Dear please

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

DS
Dandy S's update23 Jul 2018, 11:07
Reviewer Update
Thank you for your call and explaining the situation to me. I do however feel this is an issue between Discovery and the doctor, and that we the patient are being "punished" for something that is beyond our control. We are Discovery's paying customers and should not be penalised for what is happening.
Discovery Health
Discovery Health's reply25 Jul 2018, 12:51
Official

Dear please

Please check your email inbox for our final feedback.

Regards
Discovery Health Servicing Team