Once again Discovery unwilling to pay out claim

<p>I don't understand why it has to end with me posting here again after struggeling to get my claim paid by Discovery Health. I have send my claim with 2 invoices attached and my EFT confirmation pdf to Discovery claims department 3 times allready but every time they tell me they can't find my invocies. Even uploading the 3 documents online doesn't seem to help. I have screen dumps of the upload with all 3 documents but this seems like it is not enough.</p> <p> </p> <p>Everythime I get the same message:</p> <p>"Dear Member</p> <p>Unfortunately, we are unable to assist you as we only received receipt of payment. Please email copy of the claim to ********** or fax it to 0860 *** ***. "</p> <p> </p> <p>I have been sending the same invoices from the same medical practitioner with the same layout for the last couple of years but now all of a sudden they can't get the required information. It's like the are employing new people that are *********** in the claims department.</p> <p> </p> <p>I have attached the original email showing the 3 attachments to the latest claim email I have rep**** to, but I'm sure that I'll get the same reply and Discovery Health keeping my claim amount from me.</p> <p> </p> <p>This really feels like ******ion to me becuase of the false accusations of not receiving the information and keeping my own money from me. What more can I provide than the invoices and payment confirmation?</p>