lM
layla M
1 reviews | Active since Jul 2016
17 Dec 2019, 19:06
Oh another discovery disaster
This is for vitality. I logged a call on the 25 November for a voucher that was expiring on the 8 December ***. I could not use it on my account. Apparently it is resolved. How is it resolved. What is the outcome. I purchased something for full price because net florist would not accept the voucher on my account. I am struggling to get feedback. It’s been forever what is going on as now the voucher has expired. **** service all round Discovery. I want feedback as I have logged numerous calls. Now I’m being ignored. Where is my feedback.
Helpful (0)
Replies (11)0
Replies (11)
Discovery Health's replyOfficial
18 Dec 2019, 08:58Dear layla M\
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply18 Dec 2019, 08:58
Official
Dear layla M\
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
19 Dec 2019, 10:27Dear layla M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply19 Dec 2019, 10:27
Official
Dear layla M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
lM
layla M's updateReviewer Update
19 Dec 2019, 12:00When we’re out in touch with me. Is this resolved as I have yet to get a proper answer.
lM
layla M's update19 Dec 2019, 12:00
Reviewer Update
When we’re out in touch with me. Is this resolved as I have yet to get a proper answer.
lM
layla M's updateReviewer Update
19 Dec 2019, 12:01When were you in touch with me. I’m yet to get a resolution
lM
layla M's update19 Dec 2019, 12:01
Reviewer Update
When were you in touch with me. I’m yet to get a resolution
lM
layla M's updateReviewer Update
19 Dec 2019, 12:04Can this voucher be used as it is now the 19 December and it expired on the 8th. I need proper feedback. It’s resolved is not feedback.
lM
layla M's update19 Dec 2019, 12:04
Reviewer Update
Can this voucher be used as it is now the 19 December and it expired on the 8th. I need proper feedback. It’s resolved is not feedback.
lM
layla M's updateReviewer Update
26 Dec 2019, 10:53I’m still waiting for feedback. This is not resolved. My cash back is also being paid to an incorrect account. I have logged this and.l not getting any feedback. ********** service. Does anyone know what’s going on there. This is urgent as I logged a call in November already
lM
layla M's update26 Dec 2019, 10:53
Reviewer Update
I’m still waiting for feedback. This is not resolved. My cash back is also being paid to an incorrect account. I have logged this and.l not getting any feedback. ********** service. Does anyone know what’s going on there. This is urgent as I logged a call in November already
lM
layla M's updateReviewer Update
03 Jan 2020, 21:21Discovery if something cost R500 and I have a R250 voucher and land up paying R500 than that means the voucher was not redeemed. I sent proof that I paid full price and could not use my voucher. Are you guys not competent enough to understand this simple concept. I want proof that this voucher was used as I have done my part in proving the demotion process does not work as well as the price I paid. 2 months is a long time to sort this **** out. Please stop robbing your clients. This is pathetic customer service
lM
layla M's update03 Jan 2020, 21:21
Reviewer Update
Discovery if something cost R500 and I have a R250 voucher and land up paying R500 than that means the voucher was not redeemed. I sent proof that I paid full price and could not use my voucher. Are you guys not competent enough to understand this simple concept. I want proof that this voucher was used as I have done my part in proving the demotion process does not work as well as the price I paid. 2 months is a long time to sort this **** out. Please stop robbing your clients. This is pathetic customer service
lM
layla M's updateReviewer Update
16 Jan 2020, 06:55Still no feedback on this. I sent through again my documents showing the voucher was not redeemed. Your discovery miles is substandard I had 115 points and after 2 plays cannot get a 100 voucher which i could have received before this miles stepped in. Well done discovery hope people see that you are robbing them
lM
layla M's update16 Jan 2020, 06:55
Reviewer Update
Still no feedback on this. I sent through again my documents showing the voucher was not redeemed. Your discovery miles is substandard I had 115 points and after 2 plays cannot get a 100 voucher which i could have received before this miles stepped in. Well done discovery hope people see that you are robbing them
lM
layla M's updateReviewer Update
20 Jan 2020, 14:14Received a call from Discovery. Consultant could not tell me what I can get instead of the Netflorist voucher, the system was also down, surely she should have known what to propose instead of wasting my time. The new system of Discovery miles dilutes the previous vitality rewards points. I cannot believe how *********** these people are. If this is resolved before end Feb I will be very surprised. I cannot believe the service,,,,,shocking
lM
layla M's update20 Jan 2020, 14:14
Reviewer Update
Received a call from Discovery. Consultant could not tell me what I can get instead of the Netflorist voucher, the system was also down, surely she should have known what to propose instead of wasting my time. The new system of Discovery miles dilutes the previous vitality rewards points. I cannot believe how *********** these people are. If this is resolved before end Feb I will be very surprised. I cannot believe the service,,,,,shocking
lM
layla M's updateReviewer Update
31 Jan 2020, 19:44Thanks to Zaakirah for finally sorting me out. The only person there that has common sense
lM
layla M's update31 Jan 2020, 19:44
Reviewer Update
Thanks to Zaakirah for finally sorting me out. The only person there that has common sense
lM
layla M's updateReviewer Update
25 Mar 2020, 11:44So now the points that was allocated has disappeared off my profile. The response was I have less than 300 when I haven't used the miles that was allocated. So they allocate it and then rob me when I am not looking. Fix immediately I am tired of the incompetence
lM
layla M's update25 Mar 2020, 11:44
Reviewer Update
So now the points that was allocated has disappeared off my profile. The response was I have less than 300 when I haven't used the miles that was allocated. So they allocate it and then rob me when I am not looking. Fix immediately I am tired of the incompetence