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DB
Dee B

1 reviews | Active since Sept 2016

17 Jun 2022, 14:45

Now you cant speak to Mexpress

Now you cant even speak to Medxpress direct with any query. You have to send a message via someone. What a shame, Discovery seems to be following the rest of S.A. with unsatisfactory service. On 13 June I uploaded my script for chronic medication, received a confirmation SMS. On 15 they delivered a different chronic medication and my uploaded script does not appear on my profile in Discovery website. Please tell me what happened to my script and why did you SMS a confirmation to me when you did not receive my script. A pity that Discovery service is slipping.

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Replies (3)
DB
Dee B's update17 Jun 2022, 14:50
Reviewer Update
What does this mean? It appears next to one of my medications in Medxpress and does not make sense to me. 'Navigate' what or where?

Navigate to submit a query to activate first order. You may reorder other items in the meantime.


DB
Dee B's update17 Jun 2022, 16:35
Reviewer Update
Thank you Discovery. I received a phone call from Medxpress who advised why my scrpt did not upload - Doctor did not sign the script. Also 'navigate' means send a query online. Now I know. Thank you. Things have been sorted promptly.
Discovery Health
Discovery Health's reply20 Jun 2022, 07:18
Official
Dear Dee B

Thank you for the feedback.

Regards 
Discovery Health Servicing Team