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Richard M

1 reviews | Active since Sept 2014

23 Jun 2025, 10:26

Nothing works as it should

Nothing works as it should! I try the email address, sorry it is no longer monitored, use these alternative channels. I try WhatsApp, it keeps incorrectly detecting a 1, 2 or 3 selection! Leaving me unable to talk to an agent. I then try call In, the automated voice prompt does not detect the inputs.

How do you get in touch with discovery then??

And why when you pay for a plan with unlimited GP visits with a co-payment do you NOT PAY!!

0
Replies (4)
Discovery Health
Discovery Health's reply23 Jun 2025, 10:28
Official
Dear Richard M 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
RM
Richard M's update23 Jun 2025, 10:50
Reviewer Update
FAIR WARNING ALL: Your unlimited GP visits with co-payments are now excluded under the generic term "waiting periods". So if you go to the doctor with that expensive medical aid plan you pay through your teeth for, you won't be covered. So beware - go to the doctor for urniary issues or food poisoning or god forbid part of it you want a test done THAT YOU PAY FOR, they will exclude the consoltation and pay nothing.

I'm done with Discovery.
Discovery Health
Discovery Health's reply23 Jun 2025, 12:39
Official
Dear Richard M 

We are busy investigating your query and will contact you soon.

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply24 Jun 2025, 16:46
Official
Dear Richard M Please check your emails for feedback from us. Regards
Discovery Health Servicing Team