NOTHING DONE ON DETAIL CHANGE REQUEST.. POOR SERVICE FROM CALL CENTER

Good day

I am extremely unhappy with the service received from your establishment.

I mailed your ********** mailbox on 20/12/2017 @ 12:11 with my marriage certificate after making the amendment to my surname from "LEWTHWAITE" TO "RODGERS" as I got married.

I called through to the call center yesterday to ask them to please update my surname as my GYNAE office shows it still on my ****en surname when the confirm cover with you guys. The advisor told me I never sent the request through, upon which I told her I had. She was argumentative about it and asked me to please confirm the email I sent it too.. I advised her I was not in office at the moment and couldn't but would like the error fixed as this can cause problems with any claims they submit from GYNAE office cause they don't believe it is me. She then asked for the reference number again and I told her I do not have it. Then told her to get someone on the line that can give me an email I can directly mail it too as this non response boxes are not working clearly... Well lets say I was put on hold and then cut the call as I was not going to be made to play the waiting game.

I have now again tried to update my surname via the website and have again sent my documents through to the ********** mail address.

Can someone tend to this urgently