Nothing but a big bad bully!

I don't even have the energy to relate my ********** experience with this company that has clearly become arrogant to the extent that they don't give a hoot about customer service. They lure us with all their bells and whistles, and make us pay through our noses, but their product offering is not worth the money. Their call centre is manned with staff that will make all sorts of promises to resolve issues, just to get you off the line so they can lie to as many clients as possible by the end of the day. (I wonder what the KPAs are for call centre agents and their line managers. They probably get higher points the more disgruntled clients they have).

My complaint relates to reference number: ********** 571 (Carl Abrahams and Keenan Cotton congratulations on dragging a query for over a month) and ********** 235 (Abigail Kemp and Kamo Snyman thank you for nothing).

Go ahead, give me the standard answer you give to every single complaint on this platform.