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Quinton R
1 reviews | Active since May 2013
09 Apr 2021, 10:21
Not worth it.
I have been waiting since November for a hospital account payment, and since January for the doctors accounts to be paid.
The hospital account came with pre-approval from Discovery, and now the facility is demanding payment from me.
Phone calls get cut off, claims go missing on the system, and correspondents ask me for the names of service providers clearly stated on the letterheads of invoices submitted in an effort to buy time.
We are in mid-April. It's time to switch.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
09 Apr 2021, 10:47Dear Quinton
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply09 Apr 2021, 10:47
Official
Dear Quinton
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
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Quinton R's updateReviewer Update
09 Apr 2021, 12:44Much appreciated. Your help line is friendly, but that's where the help has ended thus far. Latest
REF: ***
REF: ***
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Quinton R's update09 Apr 2021, 12:44
Reviewer Update
Much appreciated. Your help line is friendly, but that's where the help has ended thus far. Latest
REF: ***
REF: ***
Discovery Health's replyOfficial
09 Apr 2021, 14:57Dear Quinton
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
Discovery Health's reply09 Apr 2021, 14:57
Official
Dear Quinton
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards Discovery Health Servicing Team
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Quinton R's updateReviewer Update
09 Apr 2021, 15:48Dear Discovery Health Servicing Team. You have been in touch and five stars for friendliness.
However, to tell me that I am in arrears because I refuse to pay my latest instalment until you pay up, is a little misplaced.
I have been invoiced R2608.00 (due 1 April 2021)
Discovery: (Claims submitted 10 November 2020 - January 2020) R77 842.00
Your debt to me is higher and older. The longer it takes Discovery to settle this, the longer it will take you to receive my money, and the more quotes and recommendations I will get for other service suppliers.
The ball is entirely in your court and cold hard cash, not platitudes, will decide the next steps.
However, to tell me that I am in arrears because I refuse to pay my latest instalment until you pay up, is a little misplaced.
I have been invoiced R2608.00 (due 1 April 2021)
Discovery: (Claims submitted 10 November 2020 - January 2020) R77 842.00
Your debt to me is higher and older. The longer it takes Discovery to settle this, the longer it will take you to receive my money, and the more quotes and recommendations I will get for other service suppliers.
The ball is entirely in your court and cold hard cash, not platitudes, will decide the next steps.
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Quinton R's update09 Apr 2021, 15:48
Reviewer Update
Dear Discovery Health Servicing Team. You have been in touch and five stars for friendliness.
However, to tell me that I am in arrears because I refuse to pay my latest instalment until you pay up, is a little misplaced.
I have been invoiced R2608.00 (due 1 April 2021)
Discovery: (Claims submitted 10 November 2020 - January 2020) R77 842.00
Your debt to me is higher and older. The longer it takes Discovery to settle this, the longer it will take you to receive my money, and the more quotes and recommendations I will get for other service suppliers.
The ball is entirely in your court and cold hard cash, not platitudes, will decide the next steps.
However, to tell me that I am in arrears because I refuse to pay my latest instalment until you pay up, is a little misplaced.
I have been invoiced R2608.00 (due 1 April 2021)
Discovery: (Claims submitted 10 November 2020 - January 2020) R77 842.00
Your debt to me is higher and older. The longer it takes Discovery to settle this, the longer it will take you to receive my money, and the more quotes and recommendations I will get for other service suppliers.
The ball is entirely in your court and cold hard cash, not platitudes, will decide the next steps.
QR
Quinton R's updateReviewer Update
16 Apr 2021, 10:06Thank you HelloPeter. I have received my full claim amount this morning and resumed my subscribtion for now. I will follow up with the hospital today to find out if they have indeed been paid. Thank you to all involved (Paurusa from Discovery and your other agents as well) for helping to get this sorted.
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Quinton R's update16 Apr 2021, 10:06
Reviewer Update
Thank you HelloPeter. I have received my full claim amount this morning and resumed my subscribtion for now. I will follow up with the hospital today to find out if they have indeed been paid. Thank you to all involved (Paurusa from Discovery and your other agents as well) for helping to get this sorted.