"NOT WORKING FROM HOME"

Discovery Health..."Working from Home" should be called "NOT WORKING FROM HOME" or "RELAXING AT HOM". I hate to write a negative review, but to try and get to talk to them is a nightmare. You have to wait a long time to listen to their long drawn out messages online, then the trot our "our consultants are working from home"..after a long long time when someone feels they have to clock in at least one call..they say "hold on, I will transfer your call" ..then nothing happens, call gets cut off. Automation of each and every aspect of a business is very frustrating to clients. Gone are the good old days when you called all companies and found a human at the other end of a line. Discovery Health, we pay a lot and do need some service. Not everyone is comfortable with your difficult and cumbersome electronic platforms.