JE
Janie E
1 reviews | Active since Apr 2018
04 Oct 2022, 12:40
NOT WANTING TO PAY BENEFITS OUT
Every single time I have to apply for benefits from Discovery it seems like there is an issue.
I had to take my 2 year old to the casualty for her fever that would not come down, something that is supposed to be covered by the day-to- day extender benefit.
I paid for it at the hospital that night and requested a refund. After I had to prove to Discovery themselves that does infact qualify for the benefit, they said they would reprocess the claim and provided me with the bank account for refunds. NOW THEY HAVE PAID THE HEALTHCARE PROFESSIONAL AGAIN.
I don't know why everything with Discovery has to be such a hassle!!
Helpful (0)
Replies (2)0
Replies (2)Discovery Health's replyOfficial
04 Oct 2022, 15:18Dear Janie E
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply04 Oct 2022, 15:18
Official
Dear Janie E
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
05 Oct 2022, 16:14Dear Janie E
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply05 Oct 2022, 16:14
Official
Dear Janie E
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
