Not updating submitted documents

Once again, Discovery has proven that over December, they are not up to standard with their work. As an income-based customer, I am frustrated that yet again, incorrect premiums have been deducted, placing me in a difficult financial position.

Every year, I complete my forms and submit them by the required deadline, yet at the start of each new year, I receive the same response: "We did not receive the documents." However, I have proof in my emails that the documents were sent on time. This recurring issue raises serious concerns about how lower-income customers are treated—why must we continually jump through hoops just to receive proper service?

If something as simple as updating a submitted document cannot be processed correctly, it makes me question why I even bother. Each year, it becomes increasingly difficult to remain a Discovery customer due to these ongoing administrative failures.