Not treating customers fairly

<p>Good day,</p> <p>I would like to bring to your attention that Discovery Health is not complying with the treating customers fairly act at all.</p> <p>I have sent through numerous claims and I don't get any feedback from Discovery. On Friday the 23rd of August 2016, I sent in my claim which I paid in full out of my own pocket. Received no feedback on the 26th of August 2026 I phoned to follow up then a surprising discovery was made, Discovery Health paid the claim over to the provider? This was not suppose to happen, it should have been paid out to me as the member directly.</p> <p>This is the second time it happened. The previous time it was paid to the provider Menlyn Med after the bill and proof of payment was sent in. This must be corrected and I want all my reimbur*****ts paid out to me as I need the money for expenses. I really would like someone competent to contact me so we can sort this out, I don't want to have to resort to putting this on Hello Peter.</p> <p>My last reference number is: ********** 252<br />Charlice Prinsloo<br /> ********** 809</p>