Not transferring calls through to consultants?

I am extremely disappointed in the level of service that I have received from Discovery's ***automated services. I have been trying to get through to a discovery consultant to find out why my medical aid card has not been delivered to me as yet. However, the automated call system does not provide an option for this and does not transfer you to a consultant but rather provides the same irrelevant options again. I did not think that a company as reputable as Discovery Health would provide such a poor level of service. Please contact me regarding the delivery of my medical card.