Not the first time

I lodged a claim with you 07 May. Because you gave me bad service around a claim previously, I proactively called in on the 11 May to check if there's any info you are needing. Needless to say you are still in turnaround which is why I called in instead. Someone however must have looked at it, because your call centre could tell me altho the claim is not processed yet, there was a practice number missing. I got the practice number and emailed 'claimsadjustments' as advised on the 13th May with missing practice number. and now on the 15th receive a mail (not even a call) to say you still need the practice number. Which is obviously lost in some q in your system. Not impressed. I expect better from discovery. Please fix my claim.