1 reviews | Active since May 2016

14 Feb 2018, 14:24

NOT SYMPATHETIC AT ALL!

As we all know you are only allowed to upgrade your Discovery Health Plan in December.

I found out in January that I am pregnant and as I browse through the available Delta Network Hospitals I couldn't find 1 that was close to me.

I logged this with Discovery who had me running up and down to gather info for a week. The only answer I got from them was NO!

They can't seem to understand that I do not want to rush to my nearest hospital if something is going wrong, but that I would rather have my bed booked at the nearest hospital.

They do not consider that I have to drive myself to the gynecologist who has to be at one of those hospital once a month and when I am almost due every week... There is also a good chance that I will have to drive myself to Hospital when I am going into labour as my husband works in JHB everyday.

It is very stressful to be pregnant....it is unnecessary to load more stress onto that...

0
Replies (3)
Discovery Health
Discovery Health's reply14 Feb 2018, 14:31
Official

Dear margreet-pieterse

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

's update14 Feb 2018, 14:37
Reviewer Update
Thank you for your quick response. I am at this moment gathering info to leave Discovery as I need to book a Gynecologist soon. I cannot see any other option as I refuse to drive 45min to my Gynea every month....
Discovery Health
Discovery Health's reply16 Feb 2018, 13:05
Official

Dear margreet-pieterse

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team