JG
Jeanne-Pierre Gerber

1 reviews | Active since Jul 2020

19 Jul 2023, 14:39

Not so much Cash Back!

Sold a pipe dream! What a joke! I joined Discovery Vitality on Monday 17/07/2023, yes still brand new. From second one it has been a disaster. I cannot activate my healthy food benefit, nor can I activate my healthy living benefit. Cannot select any preferred partner as it keeps giving me errors. Why? Well, the call centre agents (yes 2) cannot provide me with a reason as to why, 'Sorry we will log a call' But wait it gets better! My cash back bank details is for a Discovery Savings account which I don't have! Why? Well, the call centre agents (yes 2) cannot provide me a reason as to why. Wait there is more! Change your details please. We will send you a document. An old document with the wrong details on. Steps to follow don't exist. Do the smart thing and steer well clear of this product, customer service is non-existent. As soon as they sign you up, they disappear.

0
Replies (3)
Discovery Health
Discovery Health's reply20 Jul 2023, 06:46
Official
Dear Jeanne-pierre G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   Regards Discovery Health Servicing Team
JG
Jeanne-Pierre Gerber's update21 Jul 2023, 07:40
Reviewer Update
To date still no update. Not a word. Absolutely shocking service! Actually no service at all. Useless!
JG
Jeanne-Pierre Gerber's update24 Jul 2023, 15:41
Reviewer Update
Almost 1 week later (not according to Discover as they only count business days) and still no resolution. Active rewards still cannot activate and banking details still remain the same. The name actually suits your company, Discovery, because your are still looking for your customer services. Worst worst worst service in the world. Stay far, very far away.