1 reviews | Active since Jul 2020
Not so much Cash Back!
Sold a pipe dream! What a joke! I joined Discovery Vitality on Monday 17/07/2023, yes still brand new. From second one it has been a disaster. I cannot activate my healthy food benefit, nor can I activate my healthy living benefit. Cannot select any preferred partner as it keeps giving me errors. Why? Well, the call centre agents (yes 2) cannot provide me with a reason as to why, 'Sorry we will log a call' But wait it gets better! My cash back bank details is for a Discovery Savings account which I don't have! Why? Well, the call centre agents (yes 2) cannot provide me a reason as to why. Wait there is more! Change your details please. We will send you a document. An old document with the wrong details on. Steps to follow don't exist. Do the smart thing and steer well clear of this product, customer service is non-existent. As soon as they sign you up, they disappear.
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
