AV
Arlene V
1 reviews | Active since Dec 2019
17 Feb 2026, 12:59
Not safe at Discovery Health
I`m extremely disappointed in Discovery. My previous work contributed to my medical aid, I had to make use of their broker. I also contributed to the payments of of my own pocket. When I left the company, the broker cancelled my medical aid, without my permission nor knowledge. I contacted Discovery, I`m still struggling to reinstate my medical aid, from the 5th of Feb. How is it possible that a broker may cancel a person`s medical aid without their knowledge or permission? I found out my medical aid was cancelled by receiving a a letter from Discovery, 3 days after the broker cancelled my medical aid. I`m still shocked and can`t believe Discovery medical aid acccepted the cancellation without my permission. Furher more, I`m having a very difficult time reinstating my medical aid. I will have to move to another medical aid, as Discovery doesn`t seem to care to assist me. I have to phone everytime, which costs me a lot of money, I can`t e-mail them, the bots aren`t helpful on their website, this is just unbelievable. I wanted to stay with Discovery, but they are making it extremely difficult. This puts my health at risk, as I have a chronic condition. Sjoe, Discovery, I expected so much more from you.
Helpful (0)
Replies (6)0
Replies (6)
Discovery Health's replyOfficial
18 Feb 2026, 07:20Dear Arlene V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply18 Feb 2026, 07:20
Official
Dear Arlene V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
18 Feb 2026, 14:21Dear Arlene V
We’ve contacted you to address your concern.
Regards
Discovery Health Servicing Team
Discovery Health's reply18 Feb 2026, 14:21
Official
Dear Arlene V
We’ve contacted you to address your concern.
Regards
Discovery Health Servicing Team
AV
Arlene V's updateReviewer Update
18 Feb 2026, 17:01Good day, Discovery
Yes, you have contacted me. I haven`t received feedback as to why my medical aid was cancelled without my permission or knowledge. This is still extremely concerning, as I had a legal contract with Discovery, and it was cancelled without the other party`s knowledge or permission? What if I got in a car accident, not even being aware that my medical aid has been cancelled without my permission or knowledge? Discovery exposes their clients in extremely high risks. I don`t feel safe. Discovery put my health, safety & life at risk. This is not okay.
Yes, you have contacted me. I haven`t received feedback as to why my medical aid was cancelled without my permission or knowledge. This is still extremely concerning, as I had a legal contract with Discovery, and it was cancelled without the other party`s knowledge or permission? What if I got in a car accident, not even being aware that my medical aid has been cancelled without my permission or knowledge? Discovery exposes their clients in extremely high risks. I don`t feel safe. Discovery put my health, safety & life at risk. This is not okay.
AV
Arlene V's update18 Feb 2026, 17:01
Reviewer Update
Good day, Discovery
Yes, you have contacted me. I haven`t received feedback as to why my medical aid was cancelled without my permission or knowledge. This is still extremely concerning, as I had a legal contract with Discovery, and it was cancelled without the other party`s knowledge or permission? What if I got in a car accident, not even being aware that my medical aid has been cancelled without my permission or knowledge? Discovery exposes their clients in extremely high risks. I don`t feel safe. Discovery put my health, safety & life at risk. This is not okay.
Yes, you have contacted me. I haven`t received feedback as to why my medical aid was cancelled without my permission or knowledge. This is still extremely concerning, as I had a legal contract with Discovery, and it was cancelled without the other party`s knowledge or permission? What if I got in a car accident, not even being aware that my medical aid has been cancelled without my permission or knowledge? Discovery exposes their clients in extremely high risks. I don`t feel safe. Discovery put my health, safety & life at risk. This is not okay.
Discovery Health's replyOfficial
11 Mar 2026, 09:17Dear Arlene V
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's reply11 Mar 2026, 09:17
Official
Dear Arlene V
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
16 Mar 2026, 19:07Dear Arlene V
We have sent feedback to you on email.
Regards
Discovery Health Servicing Team
Discovery Health's reply16 Mar 2026, 19:07
Official
Dear Arlene V
We have sent feedback to you on email.
Regards
Discovery Health Servicing Team
AV
Arlene V's updateReviewer Update
02 Apr 2026, 17:14Good day, Discovery
I received your email. In my opinion, you should have also posted your feedback on Hello Peter as well.
In your letter you state the following: "I can understand your frustration on how our internal process has failed you with regards to having your membership reinstated but would like to assure that in an emergency we do have processes in place to assist our members while the transfer is being done."
While the transfer of reinstatement is being done, is when you have processes for emergencies. Okay. Prior to me contacting Discovery several times to try and reinstate my membership, if I was in a car accident, unconcious, unable to speak, unaware that my medical aid was cancelled without my permission, and Discovery was to be contacted to admit me to hospital, your system would have said I do not have an active membership with Discovery, you would not have covered my hospitalization. I would have gone to a state hospital.
It seems you do not realize or understand the unbelievably high risks you have exposed your client to?
Also, as far as I am aware, it is ******** to cancel a person`s medical aid without their knowledge or concent?
When I questioned the cancellation, one lady at Discovery said the employer has the right to cancel my medical aid because they were paying a contribution. So your employees are unaware/ unknowledgable regarding processes and procedures. How do I know that in case of an emergency your internal processes would not have failed your client again?
I appreciate your email, however, I`m not satisfied with your private response emailed to me.
I`m still in disbelief that a company such as Discovery could expose their clients and themselves to risks that can affect a person`s health and life.
I received your email. In my opinion, you should have also posted your feedback on Hello Peter as well.
In your letter you state the following: "I can understand your frustration on how our internal process has failed you with regards to having your membership reinstated but would like to assure that in an emergency we do have processes in place to assist our members while the transfer is being done."
While the transfer of reinstatement is being done, is when you have processes for emergencies. Okay. Prior to me contacting Discovery several times to try and reinstate my membership, if I was in a car accident, unconcious, unable to speak, unaware that my medical aid was cancelled without my permission, and Discovery was to be contacted to admit me to hospital, your system would have said I do not have an active membership with Discovery, you would not have covered my hospitalization. I would have gone to a state hospital.
It seems you do not realize or understand the unbelievably high risks you have exposed your client to?
Also, as far as I am aware, it is ******** to cancel a person`s medical aid without their knowledge or concent?
When I questioned the cancellation, one lady at Discovery said the employer has the right to cancel my medical aid because they were paying a contribution. So your employees are unaware/ unknowledgable regarding processes and procedures. How do I know that in case of an emergency your internal processes would not have failed your client again?
I appreciate your email, however, I`m not satisfied with your private response emailed to me.
I`m still in disbelief that a company such as Discovery could expose their clients and themselves to risks that can affect a person`s health and life.
AV
Arlene V's update02 Apr 2026, 17:14
Reviewer Update
Good day, Discovery
I received your email. In my opinion, you should have also posted your feedback on Hello Peter as well.
In your letter you state the following: "I can understand your frustration on how our internal process has failed you with regards to having your membership reinstated but would like to assure that in an emergency we do have processes in place to assist our members while the transfer is being done."
While the transfer of reinstatement is being done, is when you have processes for emergencies. Okay. Prior to me contacting Discovery several times to try and reinstate my membership, if I was in a car accident, unconcious, unable to speak, unaware that my medical aid was cancelled without my permission, and Discovery was to be contacted to admit me to hospital, your system would have said I do not have an active membership with Discovery, you would not have covered my hospitalization. I would have gone to a state hospital.
It seems you do not realize or understand the unbelievably high risks you have exposed your client to?
Also, as far as I am aware, it is ******** to cancel a person`s medical aid without their knowledge or concent?
When I questioned the cancellation, one lady at Discovery said the employer has the right to cancel my medical aid because they were paying a contribution. So your employees are unaware/ unknowledgable regarding processes and procedures. How do I know that in case of an emergency your internal processes would not have failed your client again?
I appreciate your email, however, I`m not satisfied with your private response emailed to me.
I`m still in disbelief that a company such as Discovery could expose their clients and themselves to risks that can affect a person`s health and life.
I received your email. In my opinion, you should have also posted your feedback on Hello Peter as well.
In your letter you state the following: "I can understand your frustration on how our internal process has failed you with regards to having your membership reinstated but would like to assure that in an emergency we do have processes in place to assist our members while the transfer is being done."
While the transfer of reinstatement is being done, is when you have processes for emergencies. Okay. Prior to me contacting Discovery several times to try and reinstate my membership, if I was in a car accident, unconcious, unable to speak, unaware that my medical aid was cancelled without my permission, and Discovery was to be contacted to admit me to hospital, your system would have said I do not have an active membership with Discovery, you would not have covered my hospitalization. I would have gone to a state hospital.
It seems you do not realize or understand the unbelievably high risks you have exposed your client to?
Also, as far as I am aware, it is ******** to cancel a person`s medical aid without their knowledge or concent?
When I questioned the cancellation, one lady at Discovery said the employer has the right to cancel my medical aid because they were paying a contribution. So your employees are unaware/ unknowledgable regarding processes and procedures. How do I know that in case of an emergency your internal processes would not have failed your client again?
I appreciate your email, however, I`m not satisfied with your private response emailed to me.
I`m still in disbelief that a company such as Discovery could expose their clients and themselves to risks that can affect a person`s health and life.