Not "s****ed" , ***********

<p>I am a discovery member , my fiancé and daughter are discovery members. We are on seperate memberships. We decided to amalgamate onto my membership.</p> <p>After jumping through a hundred hoops we were advised that the process had been successful and my fiancé and daughter were successfully loaded onto my membership number from the 1st of this month.</p> <p>Today I had the wonderful surprise at the Dr and Pharmacy of discovering , no pun intended, that they have had their medical aid terminated and are not loaded onto my membership either.The reason being an unidentified amount outstanding of R1950.</p> <p>"A letter was posted to you on the 21 October and as you know with our postal service you will receive it in 6 weeks", " then there will be a joining waiting period".</p> <p>Do you people know what you are doing ? There is no waiting period when you are an already existing member . We pay over R100k a year in medical aid fees ,being on your highest tier , which is debited monthly and touch wood have not had to use it this year but now all of a sudden there is R1950 outstanding on my fiancé account but no one can say for what ,hence the joining " which was successful " is now non existent and God forbid someone picks up a phone from your office.</p> <p> </p> <p>If my fiancé and daughter are not loaded on my account by close of business today best whoever is responsible for this f@ck up on your side doesn't show up for work tomorrow . </p> <p> </p> <p>Its totally unacceptable that something of this serious a nature can slip through your system. Fortunately for me but mostly for you, I did not find this out in an emergency or serious medical situation.</p> <p> </p> <p>Focus on doing things efficiently and perfectly before you just keep increasing rates at unsustainable rates, which are no doubt as a result of the incompetant people working for you!</p>