Not rewarding all the points- poor service

I went for my Vitality Health Test. When the testing was done it was only my Cholesterol that was out of range at 5.1mmol. That is just .1 above the range. The nurse did not test both my LDL or HDL, only the overall. It could have been that my higher cholesterol was due to the HDL. The nurse recommended that I go for another test. I then went for another test about an hour later and I was in range at 4.9mmol. Now Discovery is refusing to give me the additional points for my vitality health assessment. It is literally 1 hour apart the tests with the second test in range. Secondly, there is no proof that my first reading of 5.1mmol is due to the bad cholesterol (LDL). If it wasn't, I would also have received the points. This is ridiculous from Discovery. I am so fed up with them. Always taking, but never willing to give or help. Going to move all my products.