Not rewarded for achieving Vitality goals - Beware of fine print!

So on the 31st of October 2018, I joined Vitality Weight Loss rewards before they discontinued it. I then proceeded to reach my goal (lost about 16kg so far). I went for a verified weigh in on the 20th of December and waited for the cycle to end. The app then reflected the cycle as failed. I then called to find out why it reflected as failed at which point I was told that I had to go for a weight in within 3 days of the cycle ending. At no point was this communicated to me. They never told me I had to weigh in on a particular date.

Apparently this is stated in one or other document that they did not send to me. Is this the type of company you want to deal with? A company that hides behind fine print to try and get out of rewarding members after they achieve their goals. To make it worse, I went for my Vitality Health assessment (which include Verified weigh-in) 2 days after the supposed cut off which shows that my weight is actually 4kg below the goal. If they had informed me that I had to do the weigh in on a particular date, I would have done it.

I will be cancelling my Discovery medical aid and Vitality membership at the end of this year after 3 years of membership and reaching Diamond status. Useless company. Avoid these ********.