Not resolved

I have escalated the matter for appeal and I haven’t received any feedback. This morning I received an email confirming termination of membership for the fact that I do not agree with the condition specific waiting period that was imposed on my son’s ankle injury which was done over 2 yrs from the day of application.. I have spoke to Althea Perils this morning who has confirmed to investigate and also try to get the details of the call from the broker . I did not omit any information on the day of application, the question from underwriting asked whether there were any operations in the past 12 months and my answer was no but I elaborated and told the broker that my son’s operation was done way over a year ago so the answer to the question was no . I want my membership to be reactivated and for this matter to be investigated. Discovery has an agreement with the broker to get clients for them , so why is it now my problem when they cannot access the call . Putting a condition specific waiting period without full investigation is NOT right and it’s against scheme rules