Not providing the sufficient info to make an informed decision

Discovery

I changed my medical aid plan in August 2017 as i had some uncertaininty pertaining my work circumstances. WHY dhell did the consultant that assisted me with changing my medical plan NOT provide me with sufficient information to enable me to make an informed decision about changing - i was not informed that if i change plans Discovery will no longer cover my insulin pump repayment neither consumables i need for the pump - which resulted an amount of R25 000 to build up since Aug.

Discovery WHY did no-one from you phone me after you guys have seen claims been submitted each month and no payments made - yet you continue instead of phoning the client. This means due to your negligence i must take out a loan cause you guys f@c^-up and now im placed financially in a bad position due to your negligence for not providing me with the proper information nor phoning me to inform me.

Im requesting the phone calls i have made to you in the month of July and August 2017 pertaining chaning of my medical aid plan.