DR
Denise R

1 reviews | Active since Sept 2017

12 Sept 2017, 13:34

NOT PROVIDING T&C IN PLAIN LANGUAGE

We joined Discovery a year ago, and in the acceptance letter we were told that we would be covered for a number of conditions after a waiting period of a year.Now, after a year, they are rejecting claims for those conditions.They are telling us that once we have paid for a year, we have to apply for the condition, and we will be covered if it is approved on the benefit list.Who would join a medical aid for very specific conditions, and pay for a whole year with no claims , so that there is absolutely no cover after 12 months? Who can we speak to to receive a refund of premiums paid?

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Replies (1)
Discovery Health
Discovery Health's reply12 Sept 2017, 13:43
Official

Dear abdr328

We received your message and we’re looking into the matter.

Regards
Discovery Health Servicing Team