1 reviews | Active since May 2014
NOT PROCESSING CLAIM
Submitted claim via email on 29/05/15. Receive email on 01/06 to say that 2nd page is missing. Speak to Debbie in call centre on 01/06 at 3.20pm. Explain that 2nd page only has my name and all info on 1st page. She agrees and says she will re-submit and it will take 3 days to process. Receive email from Mujeeb Bray (Head of Service) as a follow up to see whether matter resolved. Leave for a few days and respond on 10/06 to say it has not. No response from Bray nor does it show on my profile that the claim has been processed. Very convient that it is a larger amount that they are not settling. Are they expecting me to phone in again and waste another 30 minutes trying to get this sorted?
Thank you for your comment.
We would like to sincerely apologise for the inconvenience experienced. We are addressing this internally to prevent a reoccurrence of this nature. We've confirmed that the claim you are referring to has since been processed and we've confirmed the details of your refund.
Regards
Rishana
Best regards,
Thank you for your comment.
We would like to sincerely apologise for the inconvenience experienced. We are addressing this internally to prevent a reoccurrence of this nature. We've confirmed that the claim you are referring to has since been processed and we've confirmed the details of your refund.
Regards
Rishana
Best regards,