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Wesley C

1 reviews | Active since Jan 2015

08 Dec 2017, 08:39

Not Paying Test Strips Claim

I have recently claimed for 4 boxes of test strips and the FULL claim was rejected. Last month 3 boxes were claimed for and paid in FULL. Why reject the whole claim? You need to pay at least for 3 boxes if not for the 4th also then notify me. I thought Discovery would be taking care of their clients with chronic illnesses especially over the festive season where additional medication is usually required.

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Replies (5)
Discovery Health
Discovery Health's reply08 Dec 2017, 09:46
Official

Dear Wes86

We received your message and we’re looking into the matter.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply12 Dec 2017, 13:21
Official

Dear Wes86

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

WC
Wesley C's update12 Dec 2017, 13:26
Reviewer Update
Good Day Please provide details and contact info in order for me to advise my practioner who to contact and what they need to explain.
Discovery Health
Discovery Health's reply12 Dec 2017, 14:44
Official

Dear Wes86

We have sent you an email. Please check your inbox.

Regards
Discovery Health Servicing Team

WC
Wesley C's update19 Dec 2017, 16:11
Reviewer Update
Good Day I requested a special payment from medical savings because the practioner cannot reverse the claim from their side. Please ensure this amount is paid to me of R645.37.