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Wesley C

1 reviews | Active since Jan 2015

09 Feb 2018, 15:42

NOT paying special payments claim

I have been claiming for a special payment for 2 years or more for the exact same thing each month. Most months it gets paid then other times there is a decline. Come on Discovery, pull up your sockst!

0
Replies (10)
Discovery Health
Discovery Health's reply09 Feb 2018, 16:24
Official

Dear Wes86

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply13 Feb 2018, 08:48
Official

Dear Wes86

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

WC
Wesley C's update16 Feb 2018, 09:49
Reviewer Update
Hi still awaiting feedback
WC
Wesley C's update19 Feb 2018, 10:57
Reviewer Update
* NO FEEDBACK *
Discovery Health
Discovery Health's reply20 Feb 2018, 14:21
Official

Dear Wes86

We have sent you feedback via email.

Regards
Discovery Health Servicing Team

WC
Wesley C's update20 Feb 2018, 15:05
Reviewer Update
Good Day Your message quoted: "As per inquiry reference number ********** 911 we have been advised that the shortfall of the claim which is R 167.21 cannot be paid from your Medical Savings Account due to legislative constraints. We are aware that the shortfall for your medication has been paid from your Medical Savings Account since the 2016.06.09 this however was an error from our side and the individuals processing the claims did not follow the correct process." So you paid the claim for 2 years and now it is all of a sudden an issue? Do you hear how ridiculous that sounds? *********** staff perhaps? Not my issue, my budget is arranged to receive this payment. I have heard this excuse many times before. I cannot believe the ***********ness of such a large organization as yourselves. You are not paying the claim, the savings is my money that I need to use to pay your shortfall because you cannot adequately cover a chronic disease such as diabetes. The average type 1 needs to test 5 times a day and needs sufficient test strips. I am not going to go up and down this road every month. I await payment......
Discovery Health
Discovery Health's reply22 Feb 2018, 13:45
Official

Dear Wes86

We have sent you feedback via email.

Regards
Discovery Health Servicing Team

WC
Wesley C's update22 Feb 2018, 16:26
Reviewer Update
Dear Discovery. I find your e-mail totally unacceptable. Poor service, unreliable, and untrained staff. Yet I have to take the brunt. Completely unsatisfied customer!!!
Discovery Health
Discovery Health's reply26 Feb 2018, 13:02
Official

Dear Wes86

We have sent you feedback via email.

Regards
Discovery Health Servicing Team

WC
Wesley C's update26 Feb 2018, 15:16
Reviewer Update
Dear Discovery The issue was not resolved as per mail received I will take the matter further. I deserve some form of compensation. Regards