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Tom A
1 reviews | Active since Jul 2011
06 Nov 2019, 08:32
Not paying hospital despite full authorisation
My got full approval from Discovery for a procedure at the Femina hospital on October. After the procedure, the anaesthetist and the doctor were paid but the hospital was not paid. We have phoned them several times and every time they say it is under review, but nothing happens.
Now the hospital is haunting me because they want their money from me despite the fact that we have written authorisation from Discovery for the total cost.
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Replies (3)0
Replies (3)Discovery Health's replyOfficial
06 Nov 2019, 08:46Dear Tom A
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply06 Nov 2019, 08:46
Official
Dear Tom A
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
08 Nov 2019, 12:30Dear Tom A
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply08 Nov 2019, 12:30
Official
Dear Tom A
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
TA
Tom A's updateReviewer Update
11 Nov 2019, 07:04They phoned me and acknowledged the problem. They promised to phone again at the end of the day but nothing happened. Same as the previous 10 times we reported the problem.
TA
Tom A's update11 Nov 2019, 07:04
Reviewer Update
They phoned me and acknowledged the problem. They promised to phone again at the end of the day but nothing happened. Same as the previous 10 times we reported the problem.
