1 reviews | Active since Nov 2011
Not Paying for relevant tests done while in Hospital Ref ***
<p>December 2014 I was admitted to the hospital to have a leaking appendix removed.</p> <p> </p> <p>I was admitted to the hospital on the 3rd of December and the surgeon assigned to me requested blood tests, but Discovery says I was only admitted to the hospital on the 4th. The surgeon was only assigned to me once I was admitted to the hospital.</p> <p> </p> <p>My question has been how can the surgeon request the blood test if I was not admitted to the hospital? Discovery did not pay the amount owed, now I'm being handed over for bad debt. </p> <p> </p> <p>I spoke to a person in the Discovery call center and he advised me if the date on bill of the blood tests can be changed to the 4th I will be able to resubmit the claim. Now the date was changed and I resubmitted the claim but Discovery is now turning around and saying that it is too late to claim for this.</p> <p> </p> <p>It is great to know that when you are in the hospital with great amounts of pain that your medical aid will not look after you, but instead leave you to try and figure all these problems out by yourself all because of some admin issue.</p> <p> </p> <p>I really expected better from a company like Discovery...</p> <p> </p> <p>I have been a Discovery client for over 6 years... At the end of the year, I will defiantly be looking for a new medical aid.</p>
Dear Erik Potgieter
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Service Team
Dear Erik Potgieter
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind regards
Discovery Health Service Team
Dear Erik Potgieter
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear Erik Potgieter
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
You have been in touch to tell me it's being looked at.
It has now been almost a month since I sent the claim to ********** and the issue has still not been resolved.
You have been in touch to tell me it's being looked at.
It has now been almost a month since I sent the claim to ********** and the issue has still not been resolved.
Dear Erik Potgieter
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear Erik Potgieter
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
