NOT PAYING FOR PMB AS PER MEDICAL SCHEMES ACT

In march I was admitted to the hospital with an emergency pulmonary emboli, the medical aid confirmed TWICE verbally and a consultant came to see me to confirm that due to the fact that it was an emergency, I was admitted to ICU, that everything would be covered in full. I have called the call centre and keep being promised that someone will sort this out. Discovery is VERY happy to take my premiums everymonth but when it comes to paying what they are legally oblidged to in term so of the medical schemes act the consultants refuse to resubmit the claim. Please contact me TODAY and sort this out. This is unacceptable