NOT PAYING COVID ANTIGEN TEST CLAIMS

Once again Discovery finding every possible reason not to pay a claim. I have two Covid Antigen tests per year prescribed as part of my classic smart plan. Went to have one yesterday, submitted the invoice, only for Discovery to reject the claim. They say the provider is invoicing with the wrong code. This is the major testing provider Testaro, branches all over JHB. I'm noW told to get the invoice reissued with another code. Of course the Testaro say they can't do that. I am sick and tired of this, Discovery constantly saying there is an issue with the code, so sorry, we won't pay. This is dishonest. You are effectively not honouring the benefits you prescribe in your own medical aid plans. If a major testing provider is not invoicing the way you want, then it is YOUR burden to resolve the issue with them. This is not the first time this has happened, where I've been stuck between Discovery and a Provider, totally powerless to do anything and just getting *****ed over. Time to consider another medical aid I think.