Not paying claims after incorrect information given

Good day On the 23 Feb 2018 i called into discovery to get a name of a gynecologist that is covered under the smart classic plan and was referred by your consultant to 4 gynecologists in Louis leipold, brackenfell and mediclinic brackenfell. The consultant advised that these gynecologist were covered under my plan, given this information i went to Dr Swart on 01/03/2018 however the claim is now not being paid. Thembi at your call center has been handling my query and has listened to the phone calls and has told me she could hear there was a misunderstanding from the consultants side that i was not yet activated on the maternity benefit and thus given the incorrect information. I had been given the incorrect information and now discovery will not pay the claim. can someone please sort this out as i am not liable for this portion due to information given by a consultant that this gynecologist is covered under my plan.