Not paying claims

I am truly upset with Discovery - phone call after phone call being pushed from one department to the next then finally talking to someone that seems to know what they are doing only to find out that they also told you something incorrectly is just mind blowing if I have to do that to one of my clients i would probably loose my job!! Sent a mail on 16/02 after speaking to your chronic division who told me what I needed to complete on the email only receive another account from the the drs office this after the type of medical aid that my mom was on should have paid for the consultation!!!! that is the PLAN she was on that is what we followed - I need this to be resolved she is not responsible for the account - We had a YEAR of hell health wise the last thing you need is that your medical aid is not doing what they are supposed to do

Dear Claims specialist

Please can you be so kind and assist me with this claim.

Service was rendered on 20/12/2022, please find invoice attached, my mom June Conradie saw Dr Snyman for her condition COPD - ICD10 Code J44.9. Mom was diagnosed and loaded for chronic COPD on the date of service 20/12/2022.

Please can you process the claim.

I did what you wanted and still I am being ignored - what else do you want me to do - is there another place where I can lay a complaint? What is your complaints process?

Just before you say you can not deal with my I am authorised to act on behalf of my mom!!