Not looking after there clients

My plan with Discovery is the Classic Smart Plan, which only allows 1 dental check-up per year. Discovery had this new personal health path program where you can earn points to use if you don’t have a savings plan, or if you do have savings and it is used up. Then you use the personal health path point. I have a need to see the dentist to extract my tooth, and now they say I can only use it for Consultation and not to extract the tooth. Does Discovery want to help the client when they need it the most? I don’t have saving funds, and I don’t have cash to extract the tooth, but I do pay my monthly subscription to Discovery was on time, but now they cannot help me.