Not keeping promises

<p>I called Discovery Health on 29 February 2016 to reinstate a membership. I spoke to Vinolia Singh and she asked that I make a manual payment for March 2016 and then the debit order will run from April. This amount was paid. </p> <p> </p> <p>My my mom-in law then needs to make use of her medical aid on Saturday and she is told at the pharmacy that the membership is inactive. I sent Third party consent forms to Discovery in May and received an email confirming that the consent has been loaded. No mention that there's any issue with the membership. When I called on Saturday to find out why the membership was cancelled, I had the displeasure of speaking to the first person that dropped the ball and acted liked she was doing me a favor by working there. Buyouts couldn't find any interaction or record of my call on the 29th, said that Discovery paid back the premium, but couldn't answer any of my questions as to why this happened. She then needed the date and time of my call and I couldn't access the information at the time. She agreed to call me back after an hour to get the details. </p> <p> </p> <p>On Monday morning I called again because the promise was not kept and spoke to Tevin. He took down the details of when I called to request the reinstatement and said that he will call me with feedback the same day. Well, I gave him the benefit of the doubt till today and I still have not heard from Discovery. I am disgusted, as a previous employee, that this it is okay for Discovery staff to treat members in this manner.</p> <p> </p> <p>i believe my request is simple, we need to reinstate the membership and arrange for payment. I cannot believe that I need to beg an institution to do business with a paying customer. May I please deal with someone that understands the importance of customers and the negative effect ad service has on an organizations perception in the public. </p> <p> </p> <p> </p>