BG
Bruce G

1 reviews | Active since Oct 2020

11 Sept 2023, 09:39

Not in a hurry to reinstate benefits

Debit order did no go through on 1 September , as my salary payment was late . On the 4th (Monday ) I made the payment , and on the 5th I received a notification that my benefits have been suspended . Although I appreciate the speedy response to suspend my benefits , I would like to see Discovery keeping up the same energy to reinstate my benefits. As of 11 September, no update yet and my benefits still suspended .

0
Replies (2)
Discovery Health
Discovery Health's reply11 Sept 2023, 10:37
Official
Dear Bruce G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply11 Sept 2023, 14:14
Official
Dear Bruce G
 
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team