Not impressed with Discovery Health Consultants

I contacted Discovery Health wanting to change my plan from Classic Delta Saver to Keycare Plus as I am no longer working and struggling to afford the contributions. The consultant I spoke to didn't tell me that I am not able to change to Keycare Plus, instead I was told to complete the income verification form as well as an affidavit confirming that I am unemployed. The response to the email I sent with the income verification form and affidavit was sent to a broker that I don't know. I then received an email saying that my query has been resolved. That is when I called to find out how was it resolved.

The email was then forwarded to me with a document containing the plans that I am allowed to during the year. The consultant that I spoke to promised to call me back on Friday the 1st of May to effect the changes, which never happened. Today I called in and now told that the plan change can only be effective 1 June 2020.

The delay has been on Discovery Health's side because I made contact in April to have this plan change.