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Farnaaz B

1 reviews | Active since Apr 2019

24 Apr 2019, 11:50

Not impressed by Discovery

Discovery is an overrated service provider whom might I add, Customer Service sucks. I submitted a claim on the 15th of March and they're meant to do a payout on the 15th of April. According to the app the payment has been made and I've yet to receive the funds. I dealt with useless consultants who still haven't bothered to contact me regarding the matter or payment. All I was told was an inquiry was opened as I was on a monthly payment claim, even if that was the case, it's past a month now, what exactly are you stalling for?Had I been a healthcare provider then then the payment would have been done timeously, but because I'm the account holder I get dealt with unprofessionally. Will definitely looking to Momentum soon. Discovery is quick to take your money but can't deliver, think twice about joining them and sticking around. Should you need them, they fail on delivery and service.

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Replies (2)
Discovery Health
Discovery Health's reply24 Apr 2019, 12:26
Official
 Dear Naaz1204 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards
 Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply26 Apr 2019, 10:22
Official
Dear Naaz1204 

We have been in touch to answer your comments. 

Regards
Discovery Health Servicing Team